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Contact Us You can contact us at sales@factorywings.com or call 888-989-4647 or 480-894-4005. The Toll Free works for U.S. Only. Outside the U.S. use the Direct Phone Number. Talk to Patty or Chris Monday-Friday from 8-5 MST. We are ready to help you. Paying by Check? Mail checks to: Want to obtain the status of your order? Enter your Order Tracking Number and click Go!.Want to track the location of your order that has already shipped? To track any UPS shipment, enter the shipping tracking number and click: Track Shipment!. Note that this only works for UPS. It does not apply to shipments which go by Truck Freight such as body kits.Retrieve your Password: Lost Password Register an account: Register Check your account history: Account History Help with Painted Pieces: Painting |
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Warranties: Your investment is covered with the best Warranty Package in the business. All of our ABS spoilers and body kits by Razzi Ground Effects have a Lifetime Warranty. Fiberglass and Urethane wings and spoilers are warrantied for three years (at least three times longer than industry norm). When you buy anything professionally painted, the paint has a lifetime warranty. Here are details in straight talk: Detailed Warranty Description Returns and Exchanges: First, contact us. Returned items must be in unused condition and in the original packaging. Painted or prepped parts are not returnable. We will not accept any returns without a return authorization number. Package and insure all items for their full value. Returns must be sent pre-paid directly to us. Parts returned for reasons other than our error or a defect may be subject to a 20% restocking fee. No returns after 30 days. Shipping: Shipping charges will be as shown for most orders in the continental United States. In rare cases, a remote location will cause additional charges. We will contact you to get permission before shipping if this is the case. Shipments to addresses outside the continental U.S. will be subject to additional cost. The shipping may show zero on the invoice for international, but this is not the case. Here again, we will contact you for approval once we determine your cost and before we ship. Since body kits are sent via truck freight, shipping prices are quoted for business delivery to a commercial area. The trucking companies determine what is commercial. They will classify a residence as residential, regardless if there is a business operating there, or sometimes a small commercial district may still be classed as residential. It all depends whether they consider it a normal operation for their large trucks. Residential delivery typically averages $50-$70 additional. Therefore, a residential surcharge will be charged to your credit card if it is determined that the shipping address was classed as residential. We will get this approval from you prior to shipping. Again, this only applies to body kits since they must go by truck freight. Always inspect your parcel carefully for shipping damage before signing for it. Visible or hidden damage must be reported to the freight company without delay. Shipping damage is the responsibility of the freight company. Shortages: We take great care to see that everything you ordered is shipped. If you appear to be short a part, please check for small items that may be mixed in with the packaging. Also, check for tears in the box. If this is the case, call the shipping company immediately. If a shortage is our responsibility, we will of course take care of it, but it must be reported within 7 days of receipt. Copyright, Policies, Errors, Links: Images on this website may be copyrighted by Factory Wings and vendors. They may not be redistributed or downloaded. All pictures, comments, or suggestions submitted become the property of Factory Wings. Every effort has been made to represent products and information as accurately as possible; however, we are not responsible for errors, including errors in pricing. Purchase of a product from Factory Wings implies acceptance of all Factory Wings terms and conditions at time of purchase. Prices, policies, terms and conditions, and programs are subject to revision without prior notice. Links to other sites are provided for information purposes only. We are not responsible for their content. If you would like your site to be linked to ours, please contact us. |
